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Frequently Asked Questions

Frequently Asked Questions

There is a $45 non-refundable application fee per adult applicant, due at the time of application.

The minimum security deposit is 75% of one month’s rent, based on approved credit.

Rent is due on the 1st of the month and is considered late on the 5th. Payment must be submitted by midnight on the 4th to avoid a late fee.

The late fee is a flat $150 per occurrence.

We accept online credit and debit card payments, online ACH (bank account) payments, cashier’s checks, money orders, and personal checks. Cash and phone payments are not accepted.

Water and sewer are billed through a Ratio Utility Billing System (RUBS) and shared based on townhome size and number of occupants. Garbage (Oregon City Garbage) and electricity (PGE) are the resident’s responsibility and must be set up directly with the providers.

All homes are pre-wired for Xfinity service.

Partial payments are not allowed when the current month’s rent is due. However, we offer a program called Flex, which may allow eligible residents to split rent payments. More details are available in your tenant portal.

Yes! We allow up to three pets per household with no breed or weight restrictions.

The pet deposit is $350 for 1 pet / $500 for 2 pets / $650 for 3 pets. The pet deposit is refundable, subject to any damages. The pet rent is $45 per pet, per month.

If you move out before the end of your lease term, a lease break fee of 1.5 times the monthly rent will apply.

Maintenance requests can be submitted through the Rent Café tenant portal under the “Service Requests” section.

Yes. We follow Oregon City quiet hours from 10:00 PM to 7:00 AM. During this time, residents are expected to keep noise to a minimum out of courtesy to others.

Yes. All homes are equipped with air conditioning.

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